FAQ’s
faq
We are based in Los Angeles, California. All our jewelry is shipped from our U.S. facility:
1235 Sunset Blvd, Suite 200, Los Angeles, CA 90026
Our support team is available Monday to Friday, 9am to 5pm (PST).
(213) 555-7639
[email protected]
Or visit our Help & Support Center
We specialize in gold vermeil, sterling silver, natural gemstones, and custom-designed pieces including:
Rings
Necklaces
Bracelets
Earrings
Personalized items
Yes, most of our pieces are made from hypoallergenic materials and are safe for sensitive skin. Details are listed on each product page.
Absolutely! We offer custom engraving and bespoke design services. Reach out to our team at [email protected] to discuss your vision.
Standard U.S. shipping takes 3–7 business days. Expedited options are available at checkout.
We also offer international shipping to select countries.
If your order hasn’t shipped yet, we can help cancel or adjust it. Contact us as soon as possible at [email protected].
We recommend:
Storing in a dry, cool place
Avoiding contact with perfumes and chemicals
Cleaning with a soft cloth after wear